Match Staffing
Published
May 3, 2021
Location
3001 Zelda Rd Ste 100, Montgomery, AL
Category

Description

Job Description
Customer Service Phone Agent
A great, locally-owned Montgomery business is hiring 20+ customer-oriented service representatives. As a customer service representative, or CSR, you will act as a liaison, provide information and resolve any issues that our customer accounts might face with accuracy and efficiency. The best CSRs have a good phone voice and are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Follow communication procedures, guidelines and policies
Skills

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Related keywords: customer service, customer service representative, remote work from home

Job Type: Full-time

Pay: $10.00 per hour

IMPORTANT:  Completing an application for this or any job on the Match Staffing website is only the beginning.  We require ALL applicants to come to our office and complete the process in person. So please come to the office as soon as today!  We take walk-ins Monday thru Friday, 8:30 am - 11 am or 1 pm - 3 pm.  If you are currently working and need another time, please call 334-270-0100 x 100 and set a time.  

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